Bringing a smile to every day

Ts & Cs

Article 1 – Preamble

These terms and conditions apply exclusively between the company MAIA’S COMPANY LTD (“us”) and any person making an order on the website (“you”).

Before making your order, please read these terms & conditions (“T&C”) carefully and print a copy.

By ordering, you signify your agreement to be bound by these conditions.

These Terms & Conditions may be reviewed; You will be subject to the version of our policies and Conditions in force at the time that you order the Goods from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority

Article 2 – Identification

The Website is owned and operated by MAIA’S COMPANY LTD.

Limited company registered in England and Wales under Company number 07017219.

VAT number: GB 979053087

You can contact us by email:

Article 3 – Contract

The Contract represents the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing

We each acknowledge that, in entering into a Contract, neither of us has relied on any express or implied representation, undertaking or promise given by the other from anything said or written in any negotiations between us prior to such Contract except as has been expressly incorporated in such Contract.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Conditions.

3.1 Conditions to make an order

To be eligible to purchase the goods on this Website and lawfully enter into and form contracts with us, you must:

> Be 18 years of age or over

> Be legally capable of entering into a binding contract

> Be in charge of a shop or a business, physical or online, and having a company number (company number, SIREN, NIF, codice fiscale, etc.)

> Use our products for reselling and not for personal use.

If you do not qualify, you must not use our Website.

3.2 Order process

Any order placed by you constitutes an offer to purchase the Goods from us. All such offers received from you are subject to acceptance by us and we reserve the right to refuse any order placed by you at any time prior to acceptance, without providing an explanation. You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods ordered by you from the Website.

You must check that the details entered during the order process are correct. We will not validate your order unless all requested information has been correctly entered.

After finishing your order, we will send you an email to confirm that it will be processed shortly. You must check that the details contained in the Confirmation Email are correct. You should print out and keep a copy of it.

All orders are subject to acceptance and availability. If any Goods ordered are not available, you will be notified by email and you will have the option either to choose another item with the same price or to cancel your order. It is your responsibility to provide us with a valid email address and phone number so that we can contact you if necessary. We inform you be email when your Goods are sent.

You accept to receive the invoices for your purchases electronically. Electronic invoices will be available on our Website in Order history section.

3.3 Registering on the Website

To purchase on our Website, it is imperative to have an account. You are responsible for all actions taken under your chosen username and password, until your account is disabled. You have access to your personal information anytime online.

By registering on the Website you undertake:

> That all the details you provide to us for the purpose of registering on the Website and purchasing the Goods are true, accurate, current and complete in all respects.

> To notify us immediately of any changes to the information provided on registration or to your personal information.

> That you are over 18.

> To only use the Website using your own username and password.

> To make every effort to keep your password safe, and not to disclose your password to anyone.

> To change your password immediately upon discovering that it has been compromised.

> To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them. We reserve the right to terminate an agreement formed with you pursuant to clause 9. below and to suspend or terminate your access to the Website immediately and without notice to you if:

> You fail to make any payment to us when due.

> You breach these Conditions (repeatedly or otherwise).

> You are impersonating any other person or entity.

> When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.

> We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the Website.

Article 4 – Pricing, availability and delivery

Unless otherwise stated, the prices quoted include VAT but exclude delivery costs which will be added to the total amount due from you.

We reserve the right, by giving notice to you at any time before delivery or performance of our obligations to you, to increase the price of the Goods to reflect any increase in the cost to us due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the order at any time before delivery.

Despite our efforts, a small number of products in our catalogue may be mispriced. We verify prices as part of our dispatch procedures. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product.

Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. If, despite our vigilance, some Goods are unavailable, we will inform you by email as soon as possible. In case of unavailability on time, you may cancel your order. We employ professional carriers. Nevertheless, you must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.

For further information, please refer to our Delivery policy.

If we agree to supply any Goods ordered from the Website for delivery outside the European Union, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including any taxes levied with the European Union and the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

Article 6 – Payment using credit card

Payment can be made by any major prepay, credit or debit card or through an electronic payment account as explained on the order form.

By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.

Payment will be debited and cleared from your account when receiving the confirmation order email.

By accepting these Conditions you:

> Undertake that all the details you provide to us for the purpose of purchasing the Goods are correct.

> Undertake that the payment card you are using is your own and that there are sufficient funds to cover the cost of the Goods ordered.

> Undertake that any and all Goods ordered by you are only for resale and not for your own private or domestic use.

> Allow us to contact you should any problems occur with the authorisation of your card.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our Website.

Article 7 – Returns and et complaints

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email:

Please review our Returns Policy, which applies to products purchased from us.

Article 8 – Retention of property

The delivered Goods remain our property until their shipment upon delivery to the carrier, once you have paid the price included taxes plus delivery costs.

Article 9 – Liability and indemnity

Except for deliveries in the European Union, we accept no liability in the event that the item delivered does not comply with the legislation of the country of delivery.

We commit to provide all the care in use in the profession for the implementation of the service to the customer. Nevertheless, our responsibility could not be retained in case of delay or breach of our  contractual obligations if the delay or failure is due to a cause beyond our control: act of God or force majeure as defined by applicable law.

Our responsibility will not be engaged in case of minor differences between the pictures of productsand texts on the site, and the products delivered, including the color of the products that may vary depending on your screen resolution.

We implement all the means at our disposal to ensure the service concerned by these Terms. We are responsible for all direct and foreseeable damage when using the site or the conclusion of the sales contract between you and us. In the context of our relationships with professionals, we will not incur any liability for loss of profits, loss of business, loss of data or profits or other indirect damage which was not foreseeable at the time of use of the Site or the conclusion of the sales contract between you and us.

The limitation of liability referred above does not apply in case of willful misconduct or gross negligence on our part, in case of bodily injury or liability for defective products, in case of eviction and in case of non-compliance (including hidden defects).

Article 10 – Privacy policy

In order to monitor and improve customer service, we sometimes record telephone calls and save emails.

We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998 (as amended).

Article 11 – Communications

You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

Article 12 – Intellectual Property

All Brand Names, Trademarks, Images, Drawings, Designs and Names supplied or shown through our website or as products dispatched, belong to Us. Reasonable use of Images, Names and Trademarks in order to market products purchased through this website, is permitted. Derivative use of any of our intellectual property is strictly forbidden

Only products purchased through this website may be marketed using our brand names/trademarks.

Article 13 – Miscellaneous

MAIA’S COMPANY LTD reserve the right to change the terms, conditions and mentions of the contract at any time.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.

All Contracts are concluded and available in English only.

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.

Article 14 – Governing law and jurisdiction

The Conditions and any Contract brought into being as a result of usage of this Website will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.